Support
Let’s get tomorrow morning working.
Most issues can be fixed from UpAlarm’s readiness card. If they cannot, send the iPhone model, iOS version and the step that failed—never send camera video.
Native alarm access is off
Tap the Native alarm access row under Tonight’s readiness. If permission was denied earlier, enable UpAlarm in iPhone Settings.
Camera cannot see you
Place the phone side-on about 1.5 metres away, keep your whole body visible, and add a room light. The screen automatically brightens during a challenge.
A rep did not count
Begin with straight arms, lower to a controlled bottom position, then return to straight arms without leaving frame. Use knee mode when appropriate.
Subscription help
Use Restore Purchases in UpAlarm Settings. Billing, cancellations and refunds are managed by Apple through App Store subscription settings.
Progression reminder is missing
Enable notifications for UpAlarm in iPhone Settings. The reminder is optional: when it is due, the same add-or-defer choice still appears inside UpAlarm.
Before relying on an alarm
- Confirm all three readiness rows show On.
- Run Camera setup and complete three counted reps.
- Run Test in 10 sec with the app backgrounded.
- Keep Emergency dismiss available for injury, illness or unsafe conditions.